CUSTOMER SERVICE EMAIL:
PLEASE understand that we cannot make price adjustments to previous orders, under any circumstance. We frequently run sales on random items on our website and trying to go back and change prices on previous order would make it difficult for us to ever run sales/discounts. Thank you for understanding <3
PLEASE REVIEW ALL SHIPPING INFO ON OUR WEBSITE PRIOR TO CONTACTING US ABOUT AN ORDER SHIPMENT. This will ensure you have all available information prior to messaging.
You can contact us anytime by Email and we will respond as soon as possible (Usually within 24/48 Hours M-F) :) Response time can be a bit longer during busy times of the year. WE ARE CURRENTLY VERY SHORT STAFFED SO EMAIL RESPONSES ARE TAKING FAR LONGER THAN USUAL. PLEASE BE PATIENT AND KIND WITH OUR STAFF WHEN EMILING.
Outfits tend to run True to size. On occasion we hear they run a tad big so we never recommend sizing up :) If you have received an order and need to exchange/return, please see the Returns/Exchanges tab at the top of our website for instructions on how to return/exchange.
If we have made a mistake or an item is damaged in some way, please contact us ASAP so we can get that corrected. BE SURE TO INCLUDE YOUR ORDER/INVOICE NUMBER so we can locate your order quickly :)
Please be kind when emailing. We are just mommies and sometimes we make mistakes. We are happy to always attempt to correct a mistake to the best of our abilities and kindness and understanding is always appreciated ;)
(Please keep in mind, messaging us on facebook is not a good way to receive Customer service or help with issues. We get WAY more messages than we can possibly answer on FB, so email is the best form of communication if you have issues :)